How May We Help You?
Phone: 1 800.775.7775
Fax: 1 412.665.2550
Email: [email protected]
Hours: 8:00 a.m. – 5:00 p.m. Eastern (US and Canada)
After 5pm: 1 412.365.TECH (8324)
Support and Safety Documents
Matthews is committed to providing superior support and service. Find more information regarding our product line by downloading our product data sheets, ink data sheets and safety data sheets. Please select the support document type, country, and language desired.
Complete our online Return Authorization Request Form.
If your equipment requires repairs beyond your ability or know- how, or if you simply don’t have the resources to provide periodic maintenance, let Matthews take care of it at our Repair Depot. With a professionally trained staff of repair technicians, you can rest assured that your equipment has been evaluated, repaired, and tested to perform at peak performance.
*A Return Authorization Number is required before sending us your equipment
Have one of our professional Field Service Engineers come to your site to evaluate a problem or provide routine maintenance. Complete the Service Call Request Form and a service engineer will contact you within 24 hours. Or call the Help Desk number listed above. Ask about our Preventive Maintenance Contracts! Some of the benefits include discounted service rates, discount on parts, and additional on-site training.
Customer Training Classes
Learn from our experts how to properly operate and maintain your Matthews equipment. This is a cost-effective method for training your new employees or for an annual “refresher” course. Training classes are help at our facility in Pittsburgh, PA.