Matthews Marking Systems Customer Support
How can we help you? Our technical support and customer service teams are available around the world to help you with any need you may have.
Customer Service
Americas Support
EMEA Support
Hours: Mon – Thu: 8:00 am – 5:00 pm | Fri: 8:00 am – 2:30 pm CET
APAC Support
Hours: Monday – Friday 9:00 am – 6:00 pm MYT
Repairs & Returns
If your equipment requires repairs beyond your ability or know- how, or if you simply don’t have the resources to provide periodic maintenance, let Matthews take care of it at our Repair Depot. With a professionally trained staff of repair technicians, you can rest assured that your equipment has been evaluated, repaired, and tested to perform at peak performance.
Onsite Service & Support
Have one of our professional Field Service Engineers come to your site to evaluate a problem or provide routine maintenance. Complete the Service Call Request Form and a service engineer will contact you within 24 hours. Or call the Help Desk number listed above. Ask about our Preventive Maintenance Contracts! Some of the benefits include discounted service rates, discount on parts, and additional on-site training.
Customer Training Classes
Need help training your team to operate and maintain your Matthews equipment? We’ll work with you to determine your specific needs and the appropriate training required to best optimize marking and coding for your production.