How May We Help You?

Contact our support team for ink and safety data sheets, regulatory compliance, and all other support inquiries.

Contact Us

Americas Support

Phone: 1 800.775.7775
After Hours: 1 412.365.TECH (8324)
Fax: 1 412.665.2550
Customer Service: [email protected]
Tech Support: [email protected]
Hours: Mon – Fri 8:00 am – 5:00 pm ET

EMEA Support

Phone: +49 8052 95 11 0
Fax: +49 8052 95 11 111
Customer Service: [email protected]
TechSupport: [email protected]
Hours: Mon – Thu: 8:00 am – 5:00 pm | Fri: 8:00 am – 2:30 pm CET

APAC Support

Phone: +6037 717 4789
Tech Support: [email protected]
Hours: Monday – Friday 10:00 am – 6:00 pm MYT

Repair Depot

If your equipment requires repairs beyond your ability or know- how, or if you simply don’t have the resources to provide periodic maintenance, let Matthews take care of it at our Repair Depot. With a professionally trained staff of repair technicians, you can rest assured that your equipment has been evaluated, repaired, and tested to perform at peak performance.

Return Authorization Request Form

*A Return Authorization Number is required before sending us your equipment

Onsite Service

Complete our online Customer Service Service Call Request Form to arrange for onsite service.

Have one of our professional Field Service Engineers come to your site to evaluate a problem or provide routine maintenance. Complete the Service Call Request Form and a service engineer will contact you within 24 hours. Or call the Help Desk number listed above. Ask about our Preventive Maintenance Contracts! Some of the benefits include discounted service rates, discount on parts, and additional on-site training.

Service Call Request Form

Customer Training Classes

Need help training your team to operate and maintain your Matthews equipment? We’ll work with you to determine your specific needs and the appropriate training required to best optimize marking and coding for your production.


Contact Us