1. 1
  2. 2
  3. 3

To facilitate tracking and expedite your order, items are assigned a Return Material Authorization Tracking number after completing this form. To readily identify your package, please display this RMA Tracking number on the shipping label, and include it on all corresponding documentation.

Primary Contact:

Bill To Information:

If known. If purchased from a distributor, please contact the distributor to expedite this repair.

Ship To Information:

Broker Information:

If you are shipping outside of the United States, you must either provide a shipping broker or agree to let us choose one for you.

Matthews Marking Systems provides a flat rate repair for Ink-Jet Printheads and Ink Systems. We will refurbish your equipment and get it back into service with you as quickly as possible. All this work including parts and labor is covered by one low, flat rate! The anticipated lead time is two weeks from receipt of equipment. A valid purchase order or credit card is required.

Please use the pictures associated with our equipment to help identify your repair.

Ink-Jet Printhead Repair:

7V Standard Head (both 14mm and 28mm)

  • Unit #1 Price: $750


    • Please be specific

    Unit #2 Price: $750


    • Please be specific

    Unit #3 Price: $750


    • Please be specific

    Unit #4 Price: $750


    • Please be specific

    Unit #5 Price: $750


    • Please be specific

    Unit #6 Price: $750


    • Please be specific

    Unit #7 Price: $750


    • Please be specific

    Unit #8 Price: $750


    • Please be specific

16V Standard Head (both 32mm and 64mm)

  • Unit #1 Price: $900


    • Please be specific

    Unit #2 Price: $900


    • Please be specific

    Unit #3 Price: $900


    • Please be specific

    Unit #4 Price: $900


    • Please be specific

    Unit #5 Price: $900


    • Please be specific

    Unit #6 Price: $900


    • Please be specific

    Unit #7 Price: $900


    • Please be specific

    Unit #8 Price: $900


    • Please be specific

Single Valve

  • Unit #1 Price: $400


    • Please be specific

    Unit #2 Price: $400


    • Please be specific

    Unit #3 Price: $400


    • Please be specific

    Unit #4 Price: $400


    • Please be specific

    Unit #5 Price: $400


    • Please be specific

    Unit #6 Price: $400


    • Please be specific

    Unit #7 Price: $400


    • Please be specific

    Unit #8 Price: $400


    • Please be specific

7V 8000/8000+ Printhead

  • Unit #1 Price: $600


    • Please be specific

    Unit #2 Price: $600


    • Please be specific

    Unit #3 Price: $600


    • Please be specific

    Unit #4 Price: $600


    • Please be specific

    Unit #5 Price: $600


    • Please be specific

    Unit #6 Price: $600


    • Please be specific

    Unit #7 Price: $600


    • Please be specific

    Unit #8 Price: $600


    • Please be specific

    Unit #9 Price: $600


    • Please be specific

    Unit #10 Price: $600


    • Please be specific

    Unit #11 Price: $600


    • Please be specific

    Unit #12 Price: $600


    • Please be specific

    Unit #13 Price: $600


    • Please be specific

    Unit #14 Price: $600


    • Please be specific

    Unit #15 Price: $600


    • Please be specific

16 V8000/8000+ Printhead

  • Unit #1 Price: $900


    • Please be specific

    Unit #2 Price: $900


    • Please be specific

    Unit #3 Price: $900


    • Please be specific

    Unit #4 Price: $900


    • Please be specific

    Unit #5 Price: $900


    • Please be specific

    Unit #6 Price: $900


    • Please be specific

    Unit #7 Price: $900


    • Please be specific

    Unit #8 Price: $900


    • Please be specific

    Unit #9 Price: $900


    • Please be specific

    Unit #10 Price: $900


    • Please be specific

    Unit #11 Price: $900


    • Please be specific

    Unit #12 Price: $900


    • Please be specific

    Unit #13 Price: $900


    • Please be specific

    Unit #14 Price: $900


    • Please be specific

    Unit #15 Price: $900


    • Please be specific

32 V8000/8000+ Printhead

  • Unit #1 Price: $1000


    • Please be specific

    Unit #2 Price: $1000


    • Please be specific

    Unit #3 Price: $1000


    • Please be specific

    Unit #4 Price: $1000


    • Please be specific

    Unit #5 Price: $1000


    • Please be specific

    Unit #6 Price: $1000


    • Please be specific

    Unit #7 Price: $1000


    • Please be specific

    Unit #8 Price: $1000


    • Please be specific

    Unit #9 Price: $1000


    • Please be specific

    Unit #10 Price: $1000


    • Please be specific

    Unit #11 Price: $1000


    • Please be specific

    Unit #12 Price: $1000


    • Please be specific

    Unit #13 Price: $1000


    • Please be specific

    Unit #14 Price: $1000


    • Please be specific

    Unit #15 Price: $1000


    • Please be specific

T-Series T-50 or T-50E

  • Unit #1 Price: $1750


    • Please be specific

    Unit #2 Price: $1750


    • Please be specific

    Unit #3 Price: $1750


    • Please be specific

    Unit #4 Price: $1750


    • Please be specific

    Unit #5 Price: $1750


    • Please be specific

    Unit #6 Price: $1750


    • Please be specific

    Unit #7 Price: $1750


    • Please be specific

    Unit #8 Price: $1750


    • Please be specific

T-100 or T-100 E

E or enhanced printers have longer throw distance, can print at higher speeds, and generally require less maintenance.

  • Unit #1 Price: $1750


    • Please be specific

    Unit #2 Price: $1750


    • Please be specific

    Unit #3 Price: $1750


    • Please be specific

    Unit #4 Price: $1750


    • Please be specific

    Unit #5 Price: $1750


    • Please be specific

    Unit #6 Price: $1750


    • Please be specific

    Unit #7 Price: $1750


    • Please be specific

    Unit #8 Price: $1750


    • Please be specific

L-1

  • Unit #1 Price: $400


    • Please be specific

    Unit #2 Price: $400


    • Please be specific

    Unit #3 Price: $400


    • Please be specific

    Unit #4 Price: $400


    • Please be specific

    Unit #5 Price: $400


    • Please be specific

    Unit #6 Price: $400


    • Please be specific

    Unit #7 Price: $400


    • Please be specific

    Unit #8 Price: $400


    • Please be specific

L-12

  • Unit #1 Price: $500


    • Please be specific

    Unit #2 Price: $500


    • Please be specific

    Unit #3 Price: $500


    • Please be specific

    Unit #4 Price: $500


    • Please be specific

    Unit #5 Price: $500


    • Please be specific

    Unit #6 Price: $500


    • Please be specific

    Unit #7 Price: $500


    • Please be specific

    Unit #8 Price: $500


    • Please be specific

L-25

  • Unit #1 Price: $750


    • Please be specific

    Unit #2 Price: $750


    • Please be specific

    Unit #3 Price: $750


    • Please be specific

    Unit #4 Price: $750


    • Please be specific

    Unit #5 Price: $750


    • Please be specific

    Unit #6 Price: $750


    • Please be specific

    Unit #7 Price: $750


    • Please be specific

    Unit #8 Price: $750


    • Please be specific

L-50

  • Unit #1 Price: $1200


    • Please be specific

    Unit #2 Price: $1200


    • Please be specific

    Unit #3 Price: $1200


    • Please be specific

    Unit #4 Price: $1200


    • Please be specific

    Unit #5 Price: $1200


    • Please be specific

    Unit #6 Price: $1200


    • Please be specific

    Unit #7 Price: $1200


    • Please be specific

    Unit #8 Price: $1200


    • Please be specific

Ink Systems Repair:

ABIS-Active Bulk Ink System

  • Unit #1 Price: $500


    • Please be specific

    Unit #2 Price: $500


    • Please be specific

    Unit #3 Price: $500


    • Please be specific

    Unit #4 Price: $500


    • Please be specific

    Unit #5 Price: $500


    • Please be specific

    Unit #6 Price: $500


    • Please be specific

    Unit #7 Price: $500


    • Please be specific

    Unit #8 Price: $500


    • Please be specific

ACIS

  • Unit #1 Price: $750


    • Please be specific

    Unit #2 Price: $750


    • Please be specific

    Unit #3 Price: $750


    • Please be specific

    Unit #4 Price: $750


    • Please be specific

    Unit #5 Price: $750


    • Please be specific

    Unit #6 Price: $750


    • Please be specific

    Unit #7 Price: $750


    • Please be specific

    Unit #8 Price: $750


    • Please be specific

Flowjet

  • Unit #1 Price: $1200


    • Please be specific

    Unit #2 Price: $1200


    • Please be specific

    Unit #3 Price: $1200


    • Please be specific

    Unit #4 Price: $1200


    • Please be specific

    Unit #5 Price: $1200


    • Please be specific

    Unit #6 Price: $1200


    • Please be specific

    Unit #7 Price: $1200


    • Please be specific

    Unit #8 Price: $1200


    • Please be specific

Large Capacity Ink System

  • Unit #1 Price: $1045


    • Please be specific

    Unit #2 Price: $1045


    • Please be specific

    Unit #3 Price: $1045


    • Please be specific

    Unit #4 Price: $1045


    • Please be specific

    Unit #5 Price: $1045


    • Please be specific

    Unit #6 Price: $1045


    • Please be specific

    Unit #7 Price: $1045


    • Please be specific

    Unit #8 Price: $1045


    • Please be specific

LP Ink Supply

  • Unit #1 Price: $350


    • Please be specific

    Unit #2 Price: $350


    • Please be specific

    Unit #3 Price: $350


    • Please be specific

    Unit #4 Price: $350


    • Please be specific

    Unit #5 Price: $350


    • Please be specific

    Unit #6 Price: $350


    • Please be specific

    Unit #7 Price: $350


    • Please be specific

    Unit #8 Price: $350


    • Please be specific

HP Ink Supply

  • Unit #1 Price: $350


    • Please be specific

    Unit #2 Price: $350


    • Please be specific

    Unit #3 Price: $350


    • Please be specific

    Unit #4 Price: $350


    • Please be specific

    Unit #5 Price: $350


    • Please be specific

    Unit #6 Price: $350


    • Please be specific

    Unit #7 Price: $350


    • Please be specific

    Unit #8 Price: $350


    • Please be specific

Controller Repairs:

  • IN WARRANTY (within 1 year of ship date)
    • Matthews will replace the controller and all of the installed licenses free of charge as long as there is no physical damage to the controller. In the case of physical damage, Matthews' customers will need to purchase a new controller and the licenses will then be transferred to it free of charge. We will need the original Machine ID and serial no. The Machine ID is on the back of the controller.
    • If immediate replacement is needed, please provide a new purchase order for the controller and all required licenses. Email the P.O. to MMS-insidesales.com. Obtain an RMA# and send the unit back. Matthews will credit your account after we receive the defective controller back, provided there is no physical damage.
  • OUT OF WARRANTY
    • If there are no licenses on your controller, you will need to purchase a new controller. We do not need the failed unit sent back as we do not repair controllers. Email your PO to MMS-insidesales.com.
    • If licenses have been installed on the controller, complete the information on this form to obtain an RMA No. Send the unit back and email your PO to MMS-insidesales.com. After we receive the failed unit back, all licenses from the failed unit will be transferred to the new one prior to shipment. Only a new controller will be billed, and Matthews will transfer your licenses free of charge. We will need the original Machine ID and serial no. The Machine ID is on the back of the controller.
    • If immediate replacement is needed, please provide a new purchase order for the controller and all required licenses. Obtain an RMA# and send the unit back. Matthews will credit your account after we receive the defective controller back. Email your P.O. to MMS-insidesales.com.

SX32

  • Unit #1 Price: $1750


    • Please be specific

    Unit #2 Price: $1750


    • Please be specific

    Unit #3 Price: $1750


    • Please be specific

    Unit #4 Price: $1750


    • Please be specific

    Unit #5 Price: $1750


    • Please be specific

    Unit #6 Price: $1750


    • Please be specific

    Unit #7 Price: $1750


    • Please be specific

    Unit #8 Price: $1750


    • Please be specific

Viajet L-Link

  • Unit #1 Price: $500


    • Please be specific

    Unit #2 Price: $500


    • Please be specific

    Unit #3 Price: $500


    • Please be specific

    Unit #4 Price: $500


    • Please be specific

    Unit #5 Price: $500


    • Please be specific

    Unit #6 Price: $500


    • Please be specific

    Unit #7 Price: $500


    • Please be specific

    Unit #8 Price: $500


    • Please be specific

Viajet V-Link

  • Unit #1 Price: $500


    • Please be specific

    Unit #2 Price: $500


    • Please be specific

    Unit #3 Price: $500


    • Please be specific

    Unit #4 Price: $500


    • Please be specific

    Unit #5 Price: $500


    • Please be specific

    Unit #6 Price: $500


    • Please be specific

    Unit #7 Price: $500


    • Please be specific

    Unit #8 Price: $500


    • Please be specific

V-84i

  • Unit #1 Price: $2000


    • Please be specific

    Unit #2 Price: $2000


    • Please be specific

    Unit #3 Price: $2000


    • Please be specific

    Unit #4 Price: $2000


    • Please be specific

    Unit #5 Price: $2000


    • Please be specific

    Unit #6 Price: $2000


    • Please be specific

    Unit #7 Price: $2000


    • Please be specific

    Unit #8 Price: $2000


    • Please be specific

MPERIA® Controllers, Lasers and C-84's repairs will require estimates. Quotations will be provided one week after receipt of the product. A valid Purchase Order will be required to complete repair. The cost determined upon evaluation of the equipment and estimated repair lead time will be included in the quotation.

MPERIA® Controllers Repair:

  • IN WARRANTY (within 1 year of ship date)
    • Matthews will replace the controller and all of the installed licenses free of charge as long as there is no physical damage to the controller. In the case of physical damage, Matthews' customers will need to purchase a new controller and the licenses will then be transferred to it free of charge. We will need the original Machine ID and serial no. The Machine ID is on the back of the controller.
    • If immediate replacement is needed, please provide a new purchase order for the controller and all required licenses. Email the P.O. to MMS-insidesales.com. Obtain an RMA# and send the unit back. Matthews will credit your account after we receive the defective controller back, provided there is no physical damage.
  • OUT OF WARRANTY
    • If there are no licenses on your controller, you will need to purchase a new controller. We do not need the failed unit sent back as we do not repair controllers. Email your PO to MMS-insidesales.com.
    • If licenses have been installed on the controller, complete the information on this form to obtain an RMA No. Send the unit back and email your PO to MMS-insidesales.com. After we receive the failed unit back, all licenses from the failed unit will be transferred to the new one prior to shipment. Only a new controller will be billed, and Matthews will transfer your licenses free of charge. We will need the original Machine ID and serial no. The Machine ID is on the back of the controller.
    • If immediate replacement is needed, please provide a new purchase order for the controller and all required licenses. Obtain an RMA# and send the unit back. Matthews will credit your account after we receive the defective controller back. Email your P.O. to MMS-insidesales.com.

MPERIA® Lite Controller

  • Unit #1


    • Please be specific

    • Located on the back of the Controller.

    Unit #2


    • Please be specific

    • Located on the back of the Controller.

    Unit #3


    • Please be specific

    • Located on the back of the Controller.

    Unit #4


    • Please be specific

    • Located on the back of the Controller.

    Unit #5


    • Please be specific

    • Located on the back of the Controller.

    Unit #6


    • Please be specific

    • Located on the back of the Controller.

    Unit #7


    • Please be specific

    • Located on the back of the Controller.

    Unit #8


    • Please be specific

    • Located on the back of the Controller.

MPERIA® Lite Enclosed Controller

  • Unit #1


    • Please be specific

    • Located on the back of the Controller.

    Unit #2


    • Please be specific

    • Located on the back of the Controller.

    Unit #3


    • Please be specific

    • Located on the back of the Controller.

    Unit #4


    • Please be specific

    • Located on the back of the Controller.

    Unit #5


    • Please be specific

    • Located on the back of the Controller.

    Unit #6


    • Please be specific

    • Located on the back of the Controller.

    Unit #7


    • Please be specific

    • Located on the back of the Controller.

    Unit #8


    • Please be specific

    • Located on the back of the Controller.

MPERIA® Standard Controller

  • Unit #1


    • Please be specific

    • Located on the back of the Controller.

    Unit #2


    • Please be specific

    • Located on the back of the Controller.

    Unit #3


    • Please be specific

    • Located on the back of the Controller.

    Unit #4


    • Please be specific

    • Located on the back of the Controller.

    Unit #5


    • Please be specific

    • Located on the back of the Controller.

    Unit #6


    • Please be specific

    • Located on the back of the Controller.

    Unit #7


    • Please be specific

    • Located on the back of the Controller.

    Unit #8


    • Please be specific

    • Located on the back of the Controller.

MPERIA® Lite Enclosed Controller

  • Unit #1


    • Please be specific

    • Located on the back of the Controller.

    Unit #2


    • Please be specific

    • Located on the back of the Controller.

    Unit #3


    • Please be specific

    • Located on the back of the Controller.

    Unit #4


    • Please be specific

    • Located on the back of the Controller.

    Unit #5


    • Please be specific

    • Located on the back of the Controller.

    Unit #6


    • Please be specific

    • Located on the back of the Controller.

    Unit #7


    • Please be specific

    • Located on the back of the Controller.

    Unit #8


    • Please be specific

    • Located on the back of the Controller.

MPERIA® Harsh Enviornment Controller

  • Unit #1


    • Please be specific

    • Located on the back of the Controller.

    Unit #2


    • Please be specific

    • Located on the back of the Controller.

    Unit #3


    • Please be specific

    • Located on the back of the Controller.

    Unit #4


    • Please be specific

    • Located on the back of the Controller.

    Unit #5


    • Please be specific

    • Located on the back of the Controller.

    Unit #6


    • Please be specific

    • Located on the back of the Controller.

    Unit #7


    • Please be specific

    • Located on the back of the Controller.

    Unit #8


    • Please be specific

    • Located on the back of the Controller.

Laser Repair:

Laser

  • Unit #1


    • Please be specific

    Unit #2


    • Please be specific

    Unit #3


    • Please be specific

    Unit #4


    • Please be specific

    Unit #5


    • Please be specific

    Unit #6


    • Please be specific

    Unit #7


    • Please be specific

    Unit #8


    • Please be specific

C-84 Repair:

C-84

  • Unit #1


    • Please be specific

    Unit #2


    • Please be specific

    Unit #3


    • Please be specific

    Unit #4


    • Please be specific

    Unit #5


    • Please be specific

    Unit #6


    • Please be specific

    Unit #7


    • Please be specific

    Unit #8


    • Please be specific

Equipment Not Listed:

Equipment Not Listed

  • Unit #1


    • Please be specific

    Unit #2


    • Please be specific

    Unit #3


    • Please be specific

    Unit #4


    • Please be specific

    Unit #5


    • Please be specific

    Unit #6


    • Please be specific

    Unit #7


    • Please be specific

    Unit #8


    • Please be specific

Returns:

Equipment to be returned for a requested refund.

  • Unit #1


    Unit #2


    Unit #3


    Unit #4


    Unit #5


    Unit #6


    Unit #7


    Unit #8


    Unit #9


    Unit #10


    Unit #11


    Unit #12


    Unit #13


    Unit #14


    Unit #15


    Unit #16


    Unit #17


    Unit #18


    Unit #19


    Unit #20


    Additional Information


Total Pre-Approved Repairs: $0.00

By checking this box, you are authorizing the automatic invoicing of this repair. This excludes cost of freight and delivery that will be prepaid and added unless a collect account is specified. An RMA Tracking No. for the return of this equipment will be given upon completion of this form. The shipped repair must contain the RMA Tracking No. on the Box and Packing Slip.

MPERIA® Controllers, Lasers, C-84 and Equipment Not Listed repairs:

By checking this box, you are authorizing an RMA Tracking No. for the return of your equipment as a quoted repair. A quote will be emailed within 1 week of receipt of the repair. The repair must contain an RMA Tracking No. on the box and packing slip. The PO must be received within 1 week of the quote or the repair will be returned and a $250 bench fee will be invoiced. The repair will ship prepaid and add unless a collect account is specified.

Requested Return for a Refund:

By checking this box, you will receive an RMA Tracking No. for the return of your equipment for a requested Refund. A refund will be determined after inspection of equipment by a trained Matthews' technician per our policy.

Payment Information:

Choose Shipping Method:

Ship To:

6515 Penn Avenue, Pittsburgh, PA 15206

  • Check One*

  • Check One*

Order Review:

Primary Contact:

Customer Info:

Company:

Customer No:

Bill To Address:

Ship To Address:

Brokerage Info:


Total Pre-Approved Repairs: $0.00

Terms and Conditions:

  1. A valid Purchase Order is required with the Return Authorization/Repair Request for all items.
  2. To readily identify your package, display this RMA Tracking number, Purchase Order Number and any other information requested on the shipping label, and include it on all corresponding documentation. Ship to 6515 Penn Avenue, Pittsburgh, PA 15206
  3. Repairs that do not receive an approval or Credit Card information after one week of quote will be invoiced the $250 Bench Fee and returned to you with freight prepaid and added to the invoice.
  4. Pre-authorized repairs will be automatically invoiced upon shipment of completed repair.
  5. The customer is responsible for shipping and insuring equipment to and from the Matthews Service Repair Center.
  6. Please review Matthews' instruction manuals for proper preparation of packaging your equipment for return to Matthews. The customer is responsible for any damage incurred due to improper packaging.
  7. Warranty will be determined after inspection of equipment by a trained Matthews' technician per our policy.
  8. Items that have been subjected to severe misuse/abuse, modification, or those that exhibit catastrophic failure characteristics, cannot be accepted under the terms of this program. A $250 bench fee will apply.
  9. Matthews does not provide equipment to the customer while the customer's equipment is being repaired unless explicitly stated by a pre-arranged agreement.
  10. Matthews provides a 90-day warranty for repaired equipment.
  11. Please do not ship any inks on a RMA. Please contact Matthews Customer Service at [email protected] to obtain a Return Authorization for ink.

Matthews warrants that the Equipment will be free from defects in material and workmanship for a period of THREE HUNDRED SIXTY-FIVE (365) days from the date of shipment from Matthews to customer. This warranty is applicable only if the product has had normal utilization within its specifications, has been utilized with Matthews approved parts and supplies, has not been modified or altered in a manner not approved by Matthews, and has been maintained in accordance with recommended maintenance procedures. Matthews liability shall be limited to the repair or replacement of the item in warranty after return prepaid and packaged to Matthews factory or authorized repair facility. The Equipment will not be returned to Matthews without its written consent. Return of repaired unit to Buyer or the end-user shall be at Matthews expense.