Matthews Return Authorization Request - Matthews Marking Systems
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Matthews Return Authorization Request

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To facilitate tracking and expedite your order, items are assigned a Return Material Authorization Tracking number, after completing this form and supplying the following information. To readily identify your package, display this RMA Tracking number on the shipping label, and include it on all corresponding documentation.

Primary Contact:

Bill To Information:

If known. If purchased from a distributor, please contact the distributor to expedite this repair.

Ship To Information:

Matthews Marking Systems provides a flat rate repair for Ink-Jet Printheads and Ink Supplies. We will refurbish your equipment and get it back into service with you as quickly as possible. All this work including parts and labor is covered by one low, flat rate! The anticipated lead time is two weeks from receipt of equipment. A valid purchase order or credit card is rma-required.

Ink-Jet Printhead Repair:

7V Standard Head (both 14mm and 28mm)

  • Unit #1 Price: $1500


    • Please be specific

    Unit #2 Price: $1500


    • Please be specific

    Unit #3 Price: $1500


    • Please be specific

    Unit #4 Price: $1500


    • Please be specific

    Unit #5 Price: $1500


    • Please be specific

    Unit #6 Price: $1500


    • Please be specific

    Unit #7 Price: $1500


    • Please be specific

    Unit #8 Price: $1500


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16V Standard Head (both 32mm and 64mm)

  • Unit #1 Price: $2000


    • Please be specific

    Unit #2 Price: $2000


    • Please be specific

    Unit #3 Price: $2000


    • Please be specific

    Unit #4 Price: $2000


    • Please be specific

    Unit #5 Price: $2000


    • Please be specific

    Unit #6 Price: $2000


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    Unit #7 Price: $2000


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    Unit #8 Price: $2000


    • Please be specific

Single Valve

  • Unit #1 Price: $400


    • Please be specific

    Unit #2 Price: $400


    • Please be specific

    Unit #3 Price: $400


    • Please be specific

    Unit #4 Price: $400


    • Please be specific

    Unit #5 Price: $400


    • Please be specific

    Unit #6 Price: $400


    • Please be specific

    Unit #7 Price: $400


    • Please be specific

    Unit #8 Price: $400


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7V 8000/8000+ Printhead

  • Unit #1 Price: $600


    • Please be specific

    Unit #2 Price: $600


    • Please be specific

    Unit #3 Price: $600


    • Please be specific

    Unit #4 Price: $600


    • Please be specific

    Unit #5 Price: $600


    • Please be specific

    Unit #6 Price: $600


    • Please be specific

    Unit #7 Price: $600


    • Please be specific

    Unit #8 Price: $600


    • Please be specific

    Unit #9 Price: $600


    • Please be specific

    Unit #10 Price: $600


    • Please be specific

    Unit #11 Price: $600


    • Please be specific

    Unit #12 Price: $600


    • Please be specific

    Unit #13 Price: $600


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    Unit #14 Price: $600


    • Please be specific

    Unit #15 Price: $600


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16 V8000/8000+ Printhead

  • Unit #1 Price: $900


    • Please be specific

    Unit #2 Price: $900


    • Please be specific

    Unit #3 Price: $900


    • Please be specific

    Unit #4 Price: $900


    • Please be specific

    Unit #5 Price: $900


    • Please be specific

    Unit #6 Price: $900


    • Please be specific

    Unit #7 Price: $900


    • Please be specific

    Unit #8 Price: $900


    • Please be specific

    Unit #9 Price: $900


    • Please be specific

    Unit #10 Price: $900


    • Please be specific

    Unit #11 Price: $900


    • Please be specific

    Unit #12 Price: $900


    • Please be specific

    Unit #13 Price: $900


    • Please be specific

    Unit #14 Price: $900


    • Please be specific

    Unit #15 Price: $900


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32 V8000/8000+ Printhead

  • Unit #1 Price: $1000


    • Please be specific

    Unit #2 Price: $1000


    • Please be specific

    Unit #3 Price: $1000


    • Please be specific

    Unit #4 Price: $1000


    • Please be specific

    Unit #5 Price: $1000


    • Please be specific

    Unit #6 Price: $1000


    • Please be specific

    Unit #7 Price: $1000


    • Please be specific

    Unit #8 Price: $1000


    • Please be specific

    Unit #9 Price: $1000


    • Please be specific

    Unit #10 Price: $1000


    • Please be specific

    Unit #11 Price: $1000


    • Please be specific

    Unit #12 Price: $1000


    • Please be specific

    Unit #13 Price: $1000


    • Please be specific

    Unit #14 Price: $1000


    • Please be specific

    Unit #15 Price: $1000


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T-Series T-50 or T-50E

  • Unit #1 Price: $1750


    • Please be specific

    Unit #2 Price: $1750


    • Please be specific

    Unit #3 Price: $1750


    • Please be specific

    Unit #4 Price: $1750


    • Please be specific

    Unit #5 Price: $1750


    • Please be specific

    Unit #6 Price: $1750


    • Please be specific

    Unit #7 Price: $1750


    • Please be specific

    Unit #8 Price: $1750


    • Please be specific

Upgrade from T50 to T50E

  • Unit #1 Price: $2700


    • Please be specific

    Unit #2 Price: $2700


    • Please be specific

    Unit #3 Price: $2700


    • Please be specific

    Unit #4 Price: $2700


    • Please be specific

    Unit #5 Price: $2700


    • Please be specific

    Unit #6 Price: $2700


    • Please be specific

    Unit #7 Price: $2700


    • Please be specific

    Unit #8 Price: $2700


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T-100 or T-100 E

  • Unit #1 Price: $1750


    • Please be specific

    Unit #2 Price: $1750


    • Please be specific

    Unit #3 Price: $1750


    • Please be specific

    Unit #4 Price: $1750


    • Please be specific

    Unit #5 Price: $1750


    • Please be specific

    Unit #6 Price: $1750


    • Please be specific

    Unit #7 Price: $1750


    • Please be specific

    Unit #8 Price: $1750


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Upgrade from T100 to T-100 E

  • Unit #1 Price: $2700


    • Please be specific

    Unit #2 Price: $2700


    • Please be specific

    Unit #3 Price: $2700


    • Please be specific

    Unit #4 Price: $2700


    • Please be specific

    Unit #5 Price: $2700


    • Please be specific

    Unit #6 Price: $2700


    • Please be specific

    Unit #7 Price: $2700


    • Please be specific

    Unit #8 Price: $2700


    • Please be specific

L-1

  • Unit #1 Price: $400


    • Please be specific

    Unit #2 Price: $400


    • Please be specific

    Unit #3 Price: $400


    • Please be specific

    Unit #4 Price: $400


    • Please be specific

    Unit #5 Price: $400


    • Please be specific

    Unit #6 Price: $400


    • Please be specific

    Unit #7 Price: $400


    • Please be specific

    Unit #8 Price: $400


    • Please be specific

L-12

  • Unit #1 Price: $500


    • Please be specific

    Unit #2 Price: $500


    • Please be specific

    Unit #3 Price: $500


    • Please be specific

    Unit #4 Price: $500


    • Please be specific

    Unit #5 Price: $500


    • Please be specific

    Unit #6 Price: $500


    • Please be specific

    Unit #7 Price: $500


    • Please be specific

    Unit #8 Price: $500


    • Please be specific

L-25

  • Unit #1 Price: $750


    • Please be specific

    Unit #2 Price: $750


    • Please be specific

    Unit #3 Price: $750


    • Please be specific

    Unit #4 Price: $750


    • Please be specific

    Unit #5 Price: $750


    • Please be specific

    Unit #6 Price: $750


    • Please be specific

    Unit #7 Price: $750


    • Please be specific

    Unit #8 Price: $750


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L-50

  • Unit #1 Price: $1200


    • Please be specific

    Unit #2 Price: $1200


    • Please be specific

    Unit #3 Price: $1200


    • Please be specific

    Unit #4 Price: $1200


    • Please be specific

    Unit #5 Price: $1200


    • Please be specific

    Unit #6 Price: $1200


    • Please be specific

    Unit #7 Price: $1200


    • Please be specific

    Unit #8 Price: $1200


    • Please be specific

Ink Supply Repair:

ABIS-Active Bulk Ink System

  • Unit #1 Price: $500


    • Please be specific

    Unit #2 Price: $500


    • Please be specific

    Unit #3 Price: $500


    • Please be specific

    Unit #4 Price: $500


    • Please be specific

    Unit #5 Price: $500


    • Please be specific

    Unit #6 Price: $500


    • Please be specific

    Unit #7 Price: $500


    • Please be specific

    Unit #8 Price: $500


    • Please be specific

ACIS

  • Unit #1 Price: $500


    • Please be specific

    Unit #2 Price: $500


    • Please be specific

    Unit #3 Price: $500


    • Please be specific

    Unit #4 Price: $500


    • Please be specific

    Unit #5 Price: $500


    • Please be specific

    Unit #6 Price: $500


    • Please be specific

    Unit #7 Price: $500


    • Please be specific

    Unit #8 Price: $500


    • Please be specific

Flowjet

  • Unit #1 Price: $1200


    • Please be specific

    Unit #2 Price: $1200


    • Please be specific

    Unit #3 Price: $1200


    • Please be specific

    Unit #4 Price: $1200


    • Please be specific

    Unit #5 Price: $1200


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    Unit #6 Price: $1200


    • Please be specific

    Unit #7 Price: $1200


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    Unit #8 Price: $1200


    • Please be specific

Large Capacity Ink System

  • Unit #1 Price: $1045


    • Please be specific

    Unit #2 Price: $1045


    • Please be specific

    Unit #3 Price: $1045


    • Please be specific

    Unit #4 Price: $1045


    • Please be specific

    Unit #5 Price: $1045


    • Please be specific

    Unit #6 Price: $1045


    • Please be specific

    Unit #7 Price: $1045


    • Please be specific

    Unit #8 Price: $1045


    • Please be specific

LP Ink Supply

  • Unit #1 Price: $350


    • Please be specific

    Unit #2 Price: $350


    • Please be specific

    Unit #3 Price: $350


    • Please be specific

    Unit #4 Price: $350


    • Please be specific

    Unit #5 Price: $350


    • Please be specific

    Unit #6 Price: $350


    • Please be specific

    Unit #7 Price: $350


    • Please be specific

    Unit #8 Price: $350


    • Please be specific

HP Ink Supply

  • Unit #1 Price: $350


    • Please be specific

    Unit #2 Price: $350


    • Please be specific

    Unit #3 Price: $350


    • Please be specific

    Unit #4 Price: $350


    • Please be specific

    Unit #5 Price: $350


    • Please be specific

    Unit #6 Price: $350


    • Please be specific

    Unit #7 Price: $350


    • Please be specific

    Unit #8 Price: $350


    • Please be specific

SX32

  • Unit #1 Price: $1750


    • Please be specific

    Unit #2 Price: $1750


    • Please be specific

    Unit #3 Price: $1750


    • Please be specific

    Unit #4 Price: $1750


    • Please be specific

    Unit #5 Price: $1750


    • Please be specific

    Unit #6 Price: $1750


    • Please be specific

    Unit #7 Price: $1750


    • Please be specific

    Unit #8 Price: $1750


    • Please be specific

Viajet V-Link

  • Unit #1 Price: $500


    • Please be specific

    Unit #2 Price: $500


    • Please be specific

    Unit #3 Price: $500


    • Please be specific

    Unit #4 Price: $500


    • Please be specific

    Unit #5 Price: $500


    • Please be specific

    Unit #6 Price: $500


    • Please be specific

    Unit #7 Price: $500


    • Please be specific

    Unit #8 Price: $500


    • Please be specific

V-84i

  • Unit #1 Price: $2000


    • Please be specific

    Unit #2 Price: $2000


    • Please be specific

    Unit #3 Price: $2000


    • Please be specific

    Unit #4 Price: $2000


    • Please be specific

    Unit #5 Price: $2000


    • Please be specific

    Unit #6 Price: $2000


    • Please be specific

    Unit #7 Price: $2000


    • Please be specific

    Unit #8 Price: $2000


    • Please be specific

Lasers & C-84's repairs will require estimates. Quotations will be provided 1 week after receipt of the product. A valid Purchase Order will be required to complete the work. The repair cost and lead time will be included in the quotation.

Laser Repair:

Laser

  • Unit #1


    • Please be specific

    Unit #2


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    Unit #3


    • Please be specific

    Unit #4


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    Unit #5


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    Unit #6


    • Please be specific

    Unit #7


    • Please be specific

    Unit #8


    • Please be specific

C-84 Repair:

C-84

  • Unit #1


    • Please be specific

    Unit #2


    • Please be specific

    Unit #3


    • Please be specific

    Unit #4


    • Please be specific

    Unit #5


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    Unit #6


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    Unit #7


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    Unit #8


    • Please be specific

Equipment Not Listed:

Equipment Not Listed

  • Unit #1


    • Please be specific

    Unit #2


    • Please be specific

    Unit #3


    • Please be specific

    Unit #4


    • Please be specific

    Unit #5


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    Unit #6


    • Please be specific

    Unit #7


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    Unit #8


    • Please be specific

Mperia Controllers

All non-warranted Controllers are not repairable. Matthews will provide a quote for a new controller. All previous licenses will be loaded free of charge. To receive a quote, please email MMS-insidesales.com

MPERIA®Lite Controller

MPERIA®Standard Controller

MPERIA®Harsh Enviornment Controller

Returns:

Equipment to be returned for a requested refund.

  • Unit #1


    • Please be specific

    Unit #2


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    Unit #3


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    Unit #4


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    Unit #5


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    Unit #6


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    Unit #7


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    Unit #8


    • Please be specific

Total Pre-Approved Repairs: $0.00

By checking this box, you are authorizing the automatic invoicing of this repair. This excludes cost of freight and delivery that will be prepaid and added unless a collect account is specified. An RMA Tracking No. for the return of this equipment will be given upon completion of this form. The shipped repair must contain the RMA Tracking No. on the Box and Packing Slip.

Laser and C-84 Repairs:

By checking this box, you are authorizing an RMA Tracking No. for the return of your equipment as a quoted repair. A quote will be emailed within 1 week of receipt of the repair. The repair must contain an RMA Tracking No. on the box and packing slip. The PO must be received within 1 week of the quote or the repair will be returned and a $250 bench fee will be invoiced. The repair will ship prepaid and add unless a collect account is specified.

Requested Return for a Refund:

By checking this box, you will receive an RMA Tracking No. for the return of your equipment for a requested Refund. A refund will be determined after inspection of equipment by a trained Matthews' technician per our policy.

Payment Information:

Choose Shipping Method:

Ship To:

6515 Penn Avenue, Pittsburgh, PA 15206

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Terms and Conditions:

  1. A valid Purchase Order is rma-required with the Return Authorization/Repair Request for all items.
  2. To readily identify your package, display this RMA Tracking number, Purchase Order Number and any other information requested on the shipping label, and include it on all corresponding documentation. Ship to 6515 Penn Avenue, Pittsburgh, PA 15206
  3. Repairs that do not receive an approval or Credit Card information after one week of quote will be invoiced the $250 Bench Fee and returned to you with freight prepaid and added to the invoice.
  4. Pre-authorized repairs will be automatically invoiced upon shipment of completed repair.
  5. The customer is responsible for shipping and insuring equipment to and from the Matthews Service Repair Center.
  6. Please review Matthews' instruction manuals for proper preparation of packaging your equipment for return to Matthews. The customer is responsible for any damage incurred due to improper packaging.
  7. Warranty will be determined after inspection of equipment by a trained Matthews' technician per our policy. Click Here to review warranty.
  8. Items that have been subjected to severe misuse/abuse, modification, or those that exhibit catastrophic failure characteristics, cannot be accepted under the terms of this program. A $250 bench fee will apply.
  9. Matthews does not provide equipment to the customer while the customer's equipment is being repaired unless explicitly stated by a pre-arranged agreement.
  10. Matthews provides a 90-day warranty for repaired equipment.
  11. Please do not ship any inks on a RMA. Please contact Matthews Customer Service at mms- [email protected] to obtain a Return Authorization for ink.

Matthews warrants that the Equipment will be free from defects in material and workmanship for a period of THREE HUNDRED SIXTY-FIVE (365) days from the date of shipment from Matthews to customer. This warranty is applicable only if the product has had normal utilization within its specifications, has been utilized with Matthews approved parts and supplies, has not been modified or altered in a manner not approved by Matthews, and has been maintained in accordance with recommended maintenance procedures. Matthews liability shall be limited to the repair or replacement of the item in warranty after return prepaid and packaged to Matthews factory or authorized repair facility. The Equipment will not be returned to Matthews without its written consent. Return of repaired unit to Buyer or the end-user shall be at Matthews expense.

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