Matthews’ Response to COVID-19

Updated: 3/30/2020

As a committed supplier and partner, Matthews is taking a number of steps to ensure our continuity of service to you:

Product Supply

Our ability to supply equipment, repair parts and ink is minimally impacted. We are actively monitoring our supply chain and have been working to ensure that our stock levels are reinforced to minimize potential interruptions. Our production sites have measures in place to reduce risk of illness and continue manufacturing as a supplier to life-sustaining businesses.

Service and Support

We have taken steps to protect our communities’ and employees’ health at all our facilities while ensuring that our customer service and technical support teams remain fully staffed and available to assist via our regular channels:

Americas:

Contact form

1 800.775.7775
Customer Service: [email protected]
Technical Support: [email protected]

Germany:

Contact form

+49 8052 95 11 0
Customer Service: [email protected]
Technical Support: [email protected]

Sweden:

Contact form

+46 31 3387900
Customer Service: [email protected]
Technical Support: [email protected]

APAC:
+6012 537 3561
Customer Service: [email protected]
Technical Service: [email protected]

China:
400-8902-800
Customer Service:  [email protected]
Technical Support: [email protected]


Continued Communication

As this situation evolves, we are committed to communicating any changes that might affect your ability to keep your production running. Check here for further updates.