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Technical Support and Repairs

At Matthews, we understand that you want reliable, quality marking and limited downtime. To help ensure this, we offer both on-site technical service and 24 hour technical phone support. Whether you need to troubleshoot a problem, regular maintenance, or a complex repair, we are here to help.

Outside the United States and Canada, please click here.

Help Desk:

Phone: 1 (800) 775-7775
Fax:  1  (412) 665-2550
After 5pm? 1 (412) 365-TECH (8324).
Email: MMS-Techsup[email protected]

We have experienced, knowledgeable service people standing by to assist you.  For United States and Canada, our hours of operation are between 8:00 AM and 5:00 PM, EST.

Repair Depot:

If your equipment requires repairs beyond your ability or know-how, or if you simply don’t have the resources to provide periodic maintenance, let Matthews take care of it at our Repair Depot.  With a professionally-trained staff of repair technicians, you can rest assured that your equipment has been evaluated, repaired, and tested to perform at peak performance. A Return Authorization Number is required before sending us your equipment.

Submit a new repair request

Check the status of your repair please email [email protected]


On-Site Service:

Have one of our professional Field Service Engineers come to your site to evaluate a problem or provide routine maintenance.
Complete the  Service Call Request Form and a Service Engineer will contact you within 24 hours.  Or call the Help Desk number listed above.
*Ask about our Preventive Maintenance Contracts!  Some of the benefits include discounted service rates, discount on parts, and additional on-site training.

Customer Training Classes:

Learn from experts on how to properly operate and maintain your Matthews equipment.  This is a cost-effective method for training your new employees or for annual “refresher” courses.  Training classes are held at our manufacturing facility in Pittsburgh, PA.  View Customer Training Schedule
For more information contact us at [email protected] or call 1 (800) 775-7775.


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