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Support Center

Welcome to the Matthews Marking Systems Support Center!

Track and Submit Requests: Submit new service and support requests, keep track and review new and existing requests and interact with our support teams

Browse our self-service knowledge base: Find answers tailored to you from our service and technical support teams. Explore and get answers anytime rather than having to contact a support representative.

Live Chat: Interact on demand with a support representative and get the appropriate level of support needed to resolve your support questions.

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Emails will be coming from [email protected] . Please add this email as safe in your email platform to ensure you are receiving our communications.

Help Desk:

Phone: 1 (800) 775-7775
Fax:  1  (412) 665-2550
After 5pm? 1 (412) 365-TECH (8324).

We have experienced, knowledgeable service people standing by to assist you.  
For United States and Canada, our hours of operation are between 8:00 AM and 5:00 PM EST.


Customer Training Classes:

Learn from experts on how to properly operate and maintain your Matthews equipment.  This is a cost-effective method for training your new employees or for annual “refresher” courses.  Training classes are held at our manufacturing facility in Pittsburgh, PA.  View Customer Training Schedule
For more information contact us at [email protected] or call 1 (800) 775-7775.


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